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This Privacy Policy tells you what information is needed for Australia's security and compliance, how cookies and other tracking technologies can be used, and what choices you have about marketing and your account settings. It also makes it clear when data can be shared with verified partners and regulators, and when Australian players' identities can be checked.
When you sign up for an account at Old Gill Casino, we need to know a few things about you in order to set up your profile, keep the platform safe, and provide basic services like login access, player support, and controls for responsible gaming.
To create and manage your account, we only ask for information that is needed. This information is also used to help make sure that the person registering is the same person who will be using the account, especially when legal age and regional eligibility requirements apply.
When you create an account at Old Gill Casino, we usually collect a mix of identity, contact, and account preference information. This lets us build your player profile and make sure your account can do its basic things.
Make sure that the information you used to register is correct and up to date. When information is missing or wrong, it can stop people from accessing their accounts, slow down security checks, or stop them from taking actions in their accounts until the details are fixed.
Old Gill Casino uses some of your personal information to send you promotions and bonuses that are a good fit for your account settings, activity, and eligibility. We can then send relevant deals, make sure rewards are used correctly, and stop bonuses from being abused or given to the wrong account. We only collect the information we need to run promotions in a responsible way. For example, we use it to figure out bonus amounts like a match bonus up to A$200, give out free spins that can only be used on certain games, or make sure that a minimum deposit of A$20 is met before a reward is given.
We may use information from your account profile and the things you do on the site to manage bonuses and other promotions. This usually includes your contact information (so we can let you know), the status of your account (so we can see if you're eligible), and information about your transactions (so we can make sure you made qualifying deposits and choose the right payout route). Real-life examples include making sure that a promotion that requires a A$50 deposit has been completed, keeping track of whether a wagering requirement has been met, and making sure that a promotion meant for one player doesn't get applied to more than one account. For improved promotion security, we may also use device and session identifiers.
There is less chance of fraud, the "one bonus per player" rule is easier to follow, and all customers get the same rewards. Account information—to make sure the user is who they say they are and to make sure they get the right offer. Communication preferences—so that promotional messages are only sent through the channels you allow. Keep track of your deposits and game play to get bonuses like "deposit A$30, get a bonus up to A$150" and see how far you've come in meeting the wagering requirements. To find duplicate accounts and patterns of bonus abuse, technical data is used. We use your transaction history and bonus ledger data to make sure that the rules of a promotion are always followed. For example, if the bonus payout cap is A$500 or the minimum withdrawal amount is A$20 after bonus play, we will follow these rules exactly.
By changing your marketing preferences in your account settings, you can stop or cut down on personalised ads. You may still get important service messages about bonuses that are already active in your account, like confirmation of a bonus credit of up to A$200 or a message that a deposit of A$25 did not meet the requirements of a promotion, even if you choose not to receive them.
Old Gill Casino lets you fund your account and make withdrawals using a number of different payment methods. When it comes to billing data, only the information that is needed for transaction security, compliance, and accurate accounting is stored. The information about your payment is kept safe and only used for processing, preventing fraud, and keeping records when you deposit A$20 or request a withdrawal of A$50.
Billing information is collected and stored in a way that helps make sure you are the owner of the account, stops chargebacks and other unauthorised uses, and meets legal requirements. In your casino profile, we don't store your full, sensitive payment information. Instead, we keep transaction references (like tokenised identifiers and receipt details) that let us track, match, and support payments without giving out full card or bank numbers. What we record and the methods that are accepted can change depending on the country you are in and the service provider you choose. We may keep track of the method type, masked identifiers, timestamps, and transaction status when you add a method or complete a transaction. This way, deposits like A$30 can be properly credited and withdrawals like A$200 can be tracked all the way through.
| Payment method type | Common billing information handled | What it's used For |
|---|---|---|
| Bank cards | Cardholder name, billing address (if needed), masked card numbers, token/authorization code | Deposit confirmation; Anti-fraud checks; chargeback management |
| Bank transfer | Account holder name, bank reference, transfer reference, receiving account details | Reconciliation; Payout processing; Compliance recordkeeping |
| E-wallets and instant banking | Provider account identifier, transaction reference, status, and timestamps | Fast deposits and withdrawals; Security monitoring; Tracking disputes |
| Vouchers or prepaid codes | Voucher reference, redemption status | Deposit validation and fraud prevention |
Withdrawals are usually sent back to the same funding method when possible to protect you. Making sure that the person who put A$100 in is the same person who gets A$100 back helps cut down on fraud.
Address and identity matching: If your payment provider asks us to, we may check your billing name and address against your account information. If there is a problem, we might ask for confirmation before letting you withdraw A$250. To keep things safe and simple, we only keep the billing information we need to finish transactions and keep audit trails. You don't see all of your sensitive payment information in your account; they are processed by secure payment partners. There are records of deposits, withdrawals, reversals, fees (if any), and confirmation logs. Fraud signals are device and session indicators that are linked to payment events so that suspicious activity can be found. Please show proof such as receipts and provider references to fix failed deposits of A$40 or delayed withdrawals of A$300.
Don't send full payment information in chat or email if you need to change a billing information. Instead, use the cashier area. When looking into a disputed deposit of A$60, support may only ask for limited proof of a transaction, like a receipt with only the last few numbers on it, to keep things safe.
Processing withdrawals at Old Gill Casino is meant to be quick, reliable, and safe. To protect your balance, stop fraud, and meet regulatory and anti-money laundering requirements, we may need to confirm your identity and the method of payment before we release your winnings.
Most withdrawals are made from the same player account you used to deposit money. We may ask you to verify your identity before your first withdrawal or when you ask for larger amounts, like 500 A$. You'll be told in your account area when more checks are needed and given clear instructions on what to send.
Withdrawals are usually processed after you've sent in your request and your account is ready to be credited. For example, if you make a withdrawal of $1,000 or more and need extra proof, your identity may be checked. This can happen if you don't follow the rules or if you do something strange.
To avoid delays, make sure that the spelling of your name, date of birth, and address on your profile and documents match exactly. If you have saved more than one payment method, we may only let you withdraw money from the verified method linked to your deposits until the payment path is confirmed. Usually, you'll need to provide extra proof when you make your first withdrawal request of $100 or more. A request to withdraw money to a new payment method that wasn't used for deposits before. A new address or a change in last name are examples of important account changes. There are signs that your account might be hacked or used by someone else.
Withdrawals of 2,500 A$ or more, or withdrawals that happen more than once in a short time. Making sure the account is run by the rightful owner and that gameplay and payouts follow local rules is done through identity checks and confirming residency. We might ask for proof that your location and address match your account information if you are playing from Australia or have Australian documents. What you might be asked for depends on how you paid and how long you've had the account. A valid photo ID, proof of address, and payment ownership confirmation are some of the most common documents. Please send us a safe image of the card that only shows the important information and hides any private numbers if it's a bank card.
Uploading documents safely and keeping them safe is very important. Please only upload files through the safe area of your account. Sending private files through public channels is not a good idea. Making images, make sure they are clear, complete, and haven't been edited. Also, make sure that any masking that is asked for is done correctly. To redact, hide the middle digits so that only the last four can be seen. For example, show the last four digits of 1234 but hide the rest. To keep your files safe, we store them in controlled systems that only trained staff who need them for compliance and verification can access. They are only kept for as long as is needed for legal, operational, and security reasons, and we use protections to lower the risk of someone getting to them without permission.
You can speed up the process if your withdrawal is held up for checks by sending all the requested items in one upload, checking your profile information, and making sure that your withdrawal method matches the verified deposit route. The standard processing flow can continue with your withdrawal request, for example 300 A$, once verification is done.
When you choose self-exclusion or set responsible gaming limits, you share private data that needs to be handled with care. Old Gill Casino only uses this information to protect your account and help stop you from gambling on it again.
This part talks about the data that is being sent, why it is needed, who can see it, and how it is kept safe while your limits or exclusion are in place and after they end.
To make sure your choices are followed, we may collect and store information about your account and identity. This helps us match requests with the right player and stop people from getting around restrictions. Based on the tool you choose, this could include your name, date of birth, contact information, account numbers, login history, and the settings you've chosen. If you ask for self-exclusion, we may also need proof to make sure the request is real and to keep your account from being reopened while it is being excluded.
When needed to make sure that protections are applied across accounts that are linked, we may use device or technical identifiers in a fair way. Limits on deposits (for example, a cap of A$100 per day), losses (for example, a cap of A$200 per week), and bets (for example, a cap of A$50 per day). Limits on sessions or times; cool-off periods; and self-exclusion (temporary or long-term). Once a limit is in place, transactions and game events are checked against it to stop actions that go over it. As an example, if your daily deposit limit is A$100, any attempt to deposit more than that amount will be automatically turned down.
Important: When you self-exclude, we have to keep enough information to make sure that the exclusion is followed, even if you ask us to close your account or delete some information from it. This is done to keep you safe and to meet any legal requirements. Anytime you start self-exclusion while you still have a A$100 or more withdrawal waiting to be processed, we may use the bare minimum of information needed to safely complete the withdrawal and meet anti-fraud and verification standards.
We process your responsible gaming and self-exclusion data for clear, limited reasons: to enforce your limits, stop activity that would break them, confirm your settings, stop people from getting around them, and keep a record of when and how protections were activated.
This information is also used to answer your questions, like to confirm how long a cooling-off period or an exclusion lasts, and to handle disputes or safety concerns about enforcing limits.
Your information about responsible gaming and self-exclusion is only shared when it's needed to run the casino legally and safely. Access is only given to trained teams that need it to protect accounts and make sure they are safe. Data may be shared with carefully chosen service providers that help with things like checking identities, stopping fraud, keeping the platform safe, or customer service.
As the law requires, we may give out relevant records to a regulator or other authority that needs them to make sure they are following the rules.
We use security measures to lower the risk and keep this information private. It includes monitoring, access controls, role-based permissions, and safe storage methods for account and safety-related data that are too sensitive to share. When we use outside service providers, we make sure they keep the data safe and only use it for the service we agreed to. Another thing we do is only share the data that is needed for enforcement and safety.
Limit settings and self-exclusion records are kept for as long as it takes to make sure you stick to your choice and meet legal and operational needs.
Once your restrictions are lifted, some of your data may be kept for a certain amount of time to help stop harm from happening again, settle disputes, and meet compliance requirements. When that time is up, the data will be deleted or made anonymous. If you ask us to delete your account information, we will figure out what can be done right away and what needs to be kept to enforce self-exclusion, stop fraud, and follow the law on record-keeping.
You can ask for more information about the limits or exclusions of the data we hold, correct any wrong information, and find out how enforcement works. If you think a restriction isn't being applied correctly, please contact support right away so that we can look into it and write it down.
Because it is unsafe, self-exclusion cannot be taken away early once it is in effect. Start with a short "cooling-off" period and a deposit cap of A$50 if you aren't sure which option to pick. This will lower your risk while you make your choice.
Technical and usage data may be collected by Old Gill Casino when you play on a mobile device. This is done to make sure that the site and any supported app features work reliably, load correctly, and stay safe. This information helps us find strange activity, stop account takeovers, lower the risk of fraud, and make sure the game works the same on all devices and network conditions.
We only track phones when it's necessary for regulatory compliance, customer service, account security, and service performance. You can change privacy settings like cookie settings, ad identifiers, and location access, and manage permissions on your device where you can. Our mobile security tools, browsers, and operating systems all automatically record device and connection signals that are sent during mobile sessions. We may collect device identifiers and technical attributes, such as the model of your device, the version of your operating system, the type of browser you use, the size of your screen, your language settings, and the time zone you are in.
Network and security signals include the IP address, the connection type, VPN or proxy indicators, the approximate region that can be figured out from the IP address, and security or integrity checks that are used to stop automated abuse. events related to using apps and websites, like when you logged in, what pages or screens you visited, how you tapped and navigated, when games started and crashed, and performance checks. These include session cookies, preference storage, and anti-fraud tokens, which help you stay logged in and keep your transactions safe. Ad identifiers (if enabled): These are device ad IDs that are used to track how well a campaign is doing or to stop ads from showing up too many times, depending on how your device is set up. If you don't want us to access your personal information like photos, contacts, or messages, you have to choose a feature that does so and give us permission at the device level.
Tracking your phone helps keep your deposits and withdrawals safe. For example, security checks may be done when you ask to withdraw $500 or when a new device tries to log in to your account. Common permissions and why you might be asked for them Camera—to scan IDs or take a selfie for verification if needed.... If you choose voice-based support features or communication options, you may need to use a microphone. Notifications—to send account alerts like reminders to log in, new passwords, or information about the status of a payment. Location—to help with jurisdiction controls and make sure you can play from where you are right now.
Local storage: this is used to keep your preferences safe, keep you logged in, and store security tokens. There are some features that may not work as well if you don't give permission for them to do something. For instance, if you can't use the camera, you might have to upload files in a different way in your account area in order to capture documents for verification. How to change tracking and permissions on your phone: To change device permissions, go to settings and find Old Gill Casino (or your browser). Then, turn on or off the camera, location, notifications, or microphone. Setting location access to "Never" or "While using" (depending on your device) and turning off precise location when not needed are ways to control your location.
Identifier controls for ads: To get rid of personalised ads, reset or limit ad tracking in your device's privacy settings. Website data and cookies: You can clear your browser's cookies and stored site data, and you can change your consent settings where they are shown. To protect your privacy, if you use a VPN or other privacy tools, you should know that they can add extra verification steps. Sharing and keeping device data: Usage and device data may be kept for as long as it takes to keep accounts safe, follow the law, settle disputes, and look into fraud. We might share some device and tracking signals with trusted service providers that help with fraud prevention, analytics, crash reporting, and payment security. But we will only do this to the extent needed to provide these services, and they will have to promise to keep the information private and safe.
Name, date of birth, address, contact information, device/IP data, and payment identifiers are the only things we need to run your account, process deposits and withdrawals, stop fraud, and pass compliance checks. We don't store full card numbers; PCI-compliant payment providers handle card data. Secure connections, access controls, and watching for odd behaviour all help keep your account information safe. You have the right to ask for a copy of your data, have it corrected, or have it deleted, as long as the law and our regulatory duties allow it. To send a request, you must use your registered email address to contact Support. Be sure to include your username and the country where you live so that we can send it to the right place.
Naturally. Proof of identity, account security, and approval of withdrawals are all subject to verification. You will need to show: (1) a government-issued ID; (2) proof of address with a date within the last three months; and (3) payment proof for the method used to fund the account, such as a screenshot of your credit card or e-wallet account showing only the last four numbers. We may ask for a selfie check or information on the source of A$ for bigger withdrawals or "red flags" of risk. You can send clear, full-frame pictures and upload files through your account area. Only payment methods in your name will get withdrawals, and we may stop a withdrawal until all checks are cleared.
Bonus processing uses information about your account and games to make sure that the terms are followed correctly and that no one abuses the system. We keep track of your bonus history, wagering progress, game activity, and other device and session data when you claim a bonus. Withdrawals of bonus funds are subject to the bonus terms that were made public. These terms include wagering requirements, maximum cashout amounts, games that are not eligible, and time limits. There may be limits on how much you can withdraw each day, week, or month, depending on your VIP level, payment method, and Australia. If we need to do more checks on a big cashout, we may ask for more proof before sending the money.
You must be able to legally gamble online from where you are and be at least the required age. Access may be limited in some countries due to local laws and regulations. We may refuse access in these cases and ask for proof of residency or Australian during verification. Both iOS and Android phones can connect through a browser. For account safety, use a unique password, avoid using public Wi-Fi for deposits and withdrawals, and log out of accounts that are shared with other people. Please stop playing right away by contacting Support and changing your password from your registered email address if you think someone else has gotten in without your permission.
Bonus
for first deposit
2000 A$ + 250 FS
